Privacy Policy

Electric Daisy Flower Farm Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and everyone who visits our website, electricdaisyflowerfarm.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

Please read this Privacy Notice and ensure you understand it. Your acceptance of our Privacy Notice is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Information About Us

Electric Daisy Flower Farm a limited company registered in England under company number 3646050. Our registered office is The Courtyard, 33 Duke Street, Trowbridge, BA14 8EA.

Our Vat Number is 713 0642 67.

Our Data Protection Officer is Fiona Haser Bizony, who can be contacted by email at [email protected] or by telephone on 07800 856 310.

2. What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

This privacy notice applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What Are My Rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right of access to the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

    For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.

    Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

    If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

    5. What Personal Data Do You Collect?

    We may collect some or all of the following personal and non-personal data (this may vary according to your relationship with usand/or the use of Our Site). (Please also see section 11 on our use of Cookies and similar technologies and our Cookie Policy):

    • Name;
    • Address;
    • Email address;
    • Telephone number;
    • Business name;
    • Payment information;
    • IP address
    • Demographic information such as location

    6. How Do You Use My Personal Data?

    Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for ourperformance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:

    • Supplying our products and services to you. Your personal details are required in order for us to enter into a contract with you;
    • Personalising and tailoring our services to you;
    • Communicating with you. This may include responding to emails or calls from you;
    • Supplying you with information by email that you have opted-in to (you may unsubscribe or opt-out at any time by following the links within each email);
    • Analysing your use of our site to enable us to improve our site;

    With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products and/or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

    7. How Long Will You Keep My Personal Data?

    We will only keep your personal data for as long as we need it in order to use it as described above in section 6, and/or for as long as we have your permission to keep it.

    How and Where Do You Store or Transfer My Personal Data?

    We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. We will take all reasonable steps to ensure that your personal data is treated as safely and securely as it would be within the UK and under the GDPR including:

    • Ensuring that any overseas companies have security and privacy policies in place that fully meet the requirements under the GDPR.

    Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.

    Please contact us using the details below in Part 11 for further information about the particular data protection mechanism used by us when transferring your personal data to a third country.

    The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

    • Using secure connections when you access our site
    • Restricting who can access your data
    • Encryption of devices storing any data

    9. Do You Share My Personal Data?

    We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

    If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.

    If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.

    In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

    10. How Can I Access My Personal Data?

    If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.

    There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

    We will respond to your subject access request within 30 days and, in any case, not one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

    11. Our use of Cookies

    Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for displaying content from other websites, e.g. YouTube or Twitter. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy.

    12. How Do I Contact You?

    To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

    Email address: [email protected]

    Telephone number: 07800 856 310

    Postal Address: 11a Wine Street Terrace, Bradford on Avon, BA15 1NP

    13. Changes to this Privacy Notice

    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

    Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Notice on the first use of Our Site and/or upon entering into a contract with us, following the alterations. We recommend that you check this page regularly to keep up-to-date.